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Scroll Down for Answers to Following Questions: ************************************************************************************************ 1. Can I combine orders of different Items and save money on shipping?
2. PayPal Checkout Procedure
3. Alternative Checkout Procedure - NOT using Paypal
4. What Payment Options do you offer?
5. What SHIPPING METHOD do you use?
6. Can I purchase insurance on your products?
7. How long have you been selling?
8. I would like to leave POSITIVE FEEDBACK, but I cannot find the link!
9. Why do I see your products in British pounds rather than US Dollars?
10. Do you sell from a smoke free/pet free home?
11. What is your PRIVACY POLICY?
12. Can I get additional photos of item?
13. What does Vintage Touch mean?
14. How can I view all your products without going through categories?
15. Will you ship to a different address other than mine?
16. NOTE ON VINTAGE & ANTIQUE ITEMS:
17. ON HOLD!
18. REFUND POLICY
19. USPS Estimated Delivery Time
20. LINKS to Vintage Touch ~ YouTube - Twitter - FB - Pinterest - Web Page - Blog
21. THREE SELLING SITES: American, UK, & Australia
22. Can I purchase an item from your UK store format if I'm not in the UK?
23. Do you ship to OTHER COUNTRIES?
24. INTERNATIONAL TARIFF, CUSTOMS, DUTIES FEES & RESTRICTIONS
25. Do I pay sales tax on my purchases?


Scroll Down for Answers to Following Questions: ************************************************************************************************ 1. Can I combine orders of different Items and save money on shipping?
Yes you certainly can. If there is any discount by buying more than one item and packing together to save shipping this is what you do (THREE OPTIONS): **************************************************************************************************** A) Place your order USING PAYPAL for multiple items & INCLUDE in the note section of the order, that you would like a refund for postage if items can be combined and postage saved. IF this is possible, I will gladly calculate total postage shipped together and issue a refund via paypal for the difference. **************************************************************************************************** OR B) 1. Place your multiple order but DO NOT GO THROUGH CHECKOUT.....then after placing your order.. 2. email me at: drmoyers@comcast.net. I will: 1. Combine the items ordered and re-calculate shipping to your zip code. 2. Issue you a separate paypal invoice for payment. During this transaction period, I will place your chosen items on HOLD (up to 24 hours) to prevent any duplicate orders & allow you enough time to complete the transaction. 3. I will e mail you and tell you when the invoice is issued and payment is received. Payment for items ON HOLD for this type of transaction is expected within 24 hrs. If after the 24 hour hold period, payment is NOT received, I will sadly cancel the invoice, and put your item(s) back in stock due to NO SALE. **************************************************************************************************** OR: C) e mail me first & let me know what you are interested in. If I can adjust shipping charges so you can proceed through checkout, I will. ____________________________________________________________________________________________________

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2. PayPal Checkout Procedure
Using PayPal - If you have a Paypal account, Click on 'Buy Now' then click yellow 'CHECK OUT WITH PAYPAL' button & sign into your PayPal account & follow prompts. Please provide a phone number in the event there is a problem with your 'ship to' address. **************************************************************************************************** If you do NOT have a Paypal account, Click on 'Buy Now' then click yellow 'CHECK OUT WITH PAYPAL' button & choose 'CHECK OUT AS GUEST' & use your credit card by supplying your credit card information & shipping information.

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3. Alternative Checkout Procedure - NOT using Paypal
*Click on Buy Now *Click on Proceed to Checkout *Enter Shipping and Billing Information *Enter Credit Card Information *Submit Order _________________ Please provide a phone number in the event there is a problem with your 'ship to' address___________________________________________________________________________________

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4. What Payment Options do you offer?
*PayPal (with paypal Acct) - Log In AFTER you click 'Buy Now' **************************************************************************************************** *PayPal Express - use your credit card without a PayPal account (Click Check Out as Guest AFTER you click 'Buy Now') **************************************************************************************************** *PayPal echeck (there is a wait for clearance with echeck) **************************************************************************************************** *Direct check out using your credit card - Click 'Proceed to Checkout' AFTER you click 'Buy Now'

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5. What SHIPPING METHOD do you use?
My store is set up to allow the buyer to select his preferred method of shipping using the US Postal Service. US buyers have the option of priority, standard/parcel post, or first class shipping, depending on the weight of the item. Tracking numbers are provided to the buyer on first class, standard & priority mail. For US buyers, I usually use MEDIA RATE for shipping printed material with a weight of 1LB or more , (UNLESS PRIORITY is specifically selected), but YOU will have to e mail me BEFORE purchase to allow me to re-calculate the shipping costs & issue a paypal invoice for this to be reflected in a reduced shipping & handling charge. If you need your item fast, I also offer express mail shipping - choose express method at check out. Please allow enough time to receive your merchandise. THE DELIVERY TIMES ARE ISSUED BY THE USPS & ARE NOT GUARANTEED. (See 'USPS Estimated Delivery Time' below). First class & parcel post can take up to 10 days because of postal delays even though the estimate may say much shorter. I do reserve the right to ship the most economical method if there is any issue with shipping. I cannot be responsible for postal mishandling so for this reason I recommend priority shipping. ***Postal Carrier will be directed to leave your package at the door if possible. If you do not want your package left at the door, please leave delivery instructions in notes/message section of your order.

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6. Can I purchase insurance on your products?
All US priority mail has up to $50 worth of insurance without extra cost. If you want additional insurance or insurance for first class or standard mail, you can purchase it. However, IF YOU WANT TO ADD INSURANCE, YOU MUST CONTACT ME BEFORE PURCHASING THE ITEM, so the shipping costs can be adjusted to reflect the amount of insurance you wish to purchase. Otherwise, your package will ship uninsured or with the $50 maximum for US priority mail. Insurance CANNOT be added to international first class mail.

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7. How long have you been selling?
I have been selling antiques & collectibles since the year 2000 and have many satisfied customers. I sell antiques from a B&M shop space & I sell vintage to antique merchandise here on eCrater. I began as an Ebay seller & you can check my Ebay 100% positive feedback rating using this copy/paste link: http://myworld.ebay.com/imaboomer

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8. I would like to leave POSITIVE FEEDBACK, but I cannot find the link!
When placing an order on eCrater, you will receive a feedback link at the time of the sale. After 20 days if feedback has not been left for the seller, Ecrater sends a reminder to the buyer with another link, which gives you another opportunity to leave positive feedback. Feedback is very important to me the seller, and POSITIVE feedback is very appreciated. I do my best to accurately describe all items - if you are not satisfied with your purchase, please contact me BEFORE leaving any non positive feedback.

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9. Why do I see your products in British pounds rather than US Dollars?
The eCrater site gives all sellers the option of having a UK store format as well as American. If you are seeing my listings in pounds, you must have found my UK store. The link to my American store format is: http://deannamoyers.ecrater.com See my various store formats above.

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10. Do you sell from a smoke free/pet free home?
Yes I do. My home is smoke free & pet free.

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11. What is your PRIVACY POLICY?
Your privacy is of the utmost importance to me. You can rest assured that your email & contact information will never be passed on to anyone else & never used for spamming.

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12. Can I get additional photos of item?
Yes. I try to take photos that accurately show the piece, but if you would like any other photos for any other reason, feel free to ask & I'll be happy to email them to you.

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13. What does Vintage Touch mean?
Vintage Touch is the name I have chosen for my antique business and I like to add my signature name 'Vintage Touch' to my listings to identify myself. By putting 'Vintage Touch' in the title of my listings, you can find my products at the eCrater.com marketplace by typing in 'Vintage Touch' in the main search engine.

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14. How can I view all your products without going through categories?
You can view all products in gallery form. Once you click on an individual photo, you will see a gallery of other products for sale....to the right of this gallery there is a tab "view all products"....just click on this tab and you can view all my products. Thank you for browsing.

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15. Will you ship to a different address other than mine?
Yes I will - IF THE 'SHIP TO' ADDRESS IS IN THE SAME TIME ZONE. I cannot pay additional shipping cost for an item that is calculated using your zip code, and then ship to another zip code in another zone, unless the shipping cost is the same. Please check the shipping cost on the item page, using your zip code & the 'ship to' zip code to verify that the cost is the same before purchasing.

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16. NOTE ON VINTAGE & ANTIQUE ITEMS:
Be aware when purchasing VINTAGE OR ANTIQUE items that most will arrive in used condition, some will show wear & age. Other items I sell may even be more desirable because of their distressed state. If there are noticeable defects I do my best to declare them under CONDITION, but on a rare occasion some minor defects may escape my notice or seem irrelevant to the over all beauty of the item. I may find the 'wear and tear' charming and distinctive where others may have a different description for the item. It is all in the eye and what you are wanting. Because of this my pieces are SOLD-AS-IS. So, again please do not hesitate to message me about anything you are questioning, and I will do my best to answer all your questions.

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17. ON HOLD!
If you see a listed item and it says, ON HOLD, this item may still be available. I place items on hold when sold but also when transferred to my B&M shop space. If interested in an item marked ON HOLD, please message me (click ask seller a question) - if available I will pick up the item and re-activate the listing so you can purchase the piece.

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18. REFUND POLICY
Please see details of refund policy under 'TERMS' at the bottom right of any page.

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19. USPS Estimated Delivery Time
I use USPS shipping exclusively unless arrangements are made for other shipping. When you select your shipping method, please be advised that the delivery time stated is issued by the USPS and NOT Vintage Touch. These delivery times are ESTIMATES issued by the US postal service and sometimes mail is not delivered according to their estimate & not guaranteed by USPS. I ship by next business day after payment is received but cannot guarantee the USPS estimated delivery dates.

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20. LINKS to Vintage Touch ~ YouTube - Twitter - FB - Pinterest - Web Page - Blog
YouTube CHANNEL: youtube.com/vintagetouch1 **************************************************************************************************** TWITTER: twitter.com/vintagetouch **************************************************************************************************** FACEBOOK: facebook.com/vintagetouchstore **************************************************************************************************** PINTEREST: pinterest.com/vintagetouch **************************************************************************************************** Vintage Touch WEB PAGE: http://iantiqueonline.ning.com/profile/DeannaMoyers **************************************************************************************************** Vintage Touch Blog: http://vintagetouchonlinestore.blogspot.com

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21. THREE SELLING SITES: American, UK, & Australia
I currently have three selling sites - same products. **************************************************************************************************** First: Store is American format with prices listed in dollars: http://deannamoyers.ecrater.com **************************************************************************************************** Second: Store is a UK format with prices listed in pounds: http://deannamoyers.ecrater.co/uk/. Shipping is still from the USA and will be calculated from that distance. Please see Terms & FAQ on Internat'l Shipping BEFORE placing an an order. **************************************************************************************************** Third: Store in an Australian format with prices listed in Australian dollars: http://deannamoyers.ecrater.com/au/. Shipping is still from the USA and will be calculated from that distance. Please see FAQ & Terms on International Shipping BEFORE placing an order.

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22. Can I purchase an item from your UK store format if I'm not in the UK?
Yes you can. The listings show the items with their price in pounds, but if you purchase an item from my UK store format the payment will convert to dollars automatically.

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23. Do you ship to OTHER COUNTRIES?
Yes >>>>If you are a shopper from the UK, the Vintage Touch eCrater online store is now part of the eCrater UK Marketplace. You can shop from the Vintage Touch eCrater UK store at: http://deannamoyers.ecrater.co.uk/ **************************************************************************************************** >>>>If you are a shopper from Australia, the Vintage Touch eCrater online store is now part of the eCrater Australia Marketplace. You can shop from the Vintage Touch eCrater Australian store at: http://deannamoyers.ecrater.com.au/ **************************************************************************************************** >>>>If you are a shopper from Canada, Australia or UK, my US based store site is set up to receive orders from your country. **************************************************************************************************** >>>>If you are from any other nation, you must contact me in advance of purchase, and provide your 'ship to' information & state item interested in purchasing. If I agree to ship to your country, I can issue you a paypal invoice for the total due, or temporarily allow purchases from your country for a very limited time. Remember international shipping can take extra time to receive due to delay in customs and other things. **************************************************************************************************** Anyone ordering from a country other then US must check your country's restrictions & prohibitions on goods received into your country BEFORE placing an order. **************************************************************************************************** Please read my TERMS for international sales before placing your order (any page bottom Rt). ****************************************************************************************************

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24. INTERNATIONAL TARIFF, CUSTOMS, DUTIES FEES & RESTRICTIONS
Please check with your country's regulations concerning any tariff, customs or duties fees that may be added to your package when it arrives. Since I have no way of knowing what or if these charges may occur, these fees are NOT included in the price or shipping costs that I charge. ANY EXTRA FEES ADDED WHEN YOUR PACKAGE ARRIVES AT YOUR POSTAL HANDLING FACILITY IS THE RESPONSIBILITY OF YOU THE BUYER! Please check your country's import restrictions and prohibitions BEFORE placing an order. I cannot and will NOT be responsible for goods ordered that are NOT permitted into your country. Visit this web site to check: ups.com/ga/CountryRegs?loc=en_US&origcountry=US&destcountry=BR&cat=002 If I NOTICE a clear violation, your order may be cancelled & refund issued, but I am not aware of all country's restrictions. **************************************************************************************************** Please read my TERMS for international sales before placing your order (any page bottom Rt). **************************************************************************************************** Actual selling price is declared as value of item on customs forms. **************************************************************************************************** ATTEN: Jewelry to Australia requires International Priority Insured Mail.

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25. Do I pay sales tax on my purchases?
I do NOT charge a sales tax on any of my merchandise and any state sales tax owed is the responsibility of the buyer. States such as VT require that the buyer include any internet sales tax due to the state ion their tax return.

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Last Updated: 21 Jun 2017 09:42:35 PDT home  |  about  |  terms  |  contact
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